Last Updated: July 30, 2024

1. Cancellation Policy

For Riders:

• Cancellation Fee: A cancellation fee may be charged if you cancel a ride after a driver has been assigned and has traveled a significant distance or time towards your pickup location. The fee amount will be displayed in the app before you confirm the cancellation.
• No-Show Fee: If the driver arrives at your pickup location and you fail to show up within the specified waiting time, a no-show fee equivalent to the cancellation fee may be charged.

For Drivers/Partners:

Frequent cancellations of accepted rides may negatively impact your rating and access to the platform. We encourage you to only accept rides you are confident you can complete.

2. Refund Policy

Refunds are processed on a case-by-case basis. You may be eligible for a full or partial refund under the following circumstances:

• You were incorrectly charged a cancellation or no-show fee.
• There was a significant and verifiable issue with the ride, such as a major deviation from the route without your consent or unprofessional conduct by the driver.
• A technical error in the app resulted in an overcharge.

3. How to Request a Refund or Report an Issue

All refund requests and trip issues must be reported through the QuickRyde app within 48 hours of the trip's completion. To do so:

1. Go to your "Ride History".
2. Select the specific trip in question.
3. Tap on "Help" or "Report an Issue".
4. Follow the prompts to describe the issue and submit your request.

Our support team will review your request and respond within 3-5 business days. Approved refunds will be credited back to your original payment method or your QuickRyde wallet.