Last Updated: July 30, 2024

1. Service Overview

QuickRyde provides a technology platform to connect riders with independent drivers. Our service ("the Service") is to facilitate the booking, payment, and logistics of rides requested through our mobile application and website.

2. Service Completion ("Delivery")

A ride is considered complete or "delivered" when the passenger has been dropped off at their specified destination. The fare is calculated based on the distance, time, vehicle type, and any applicable surcharges, as agreed upon before the trip confirmation.

3. Waiting Time

Our drivers will wait for a limited period at the pickup location. The standard free waiting time is communicated within the app. If this time is exceeded, the driver may cancel the trip, and a no-show fee might be applied.

4. Luggage Policy

The amount of luggage you can bring is dependent on the vehicle category you select. Please choose a vehicle (e.g., SUV, MUV) that can accommodate your luggage. The driver has the right to refuse the trip if the luggage exceeds the vehicle's capacity or is deemed unsafe.

5. Outstation Trips

For outstation trips (both one-way and round-trip), specific terms apply regarding minimum fare, driver allowance for overnight stays, and state permit/toll charges. These will be clearly communicated during the booking process. It is the rider's responsibility to bear the cost of all tolls and state entry taxes during the trip, unless otherwise specified in a package deal.

6. Service Refusal

Both riders and drivers have the right to refuse service if they feel unsafe or if the other party is violating our Community Guidelines. This includes but is not limited to intoxication, aggressive behavior, or requests to perform illegal activities.